SERVICE - SUPPORT& MAINTENANCE
Shakewell’s website support and maintenance services involve providing ongoing maintenance, technical assistance, and improvements to ensure that the digital product remains secure, up-to-date, and optimally functional.
The purpose of website maintenance service is to help
businesses and organizations maintain their online presence
effectively.
Our support & maintenance service includes:
Security Updates:
Regularly applying security patches and updates to protect the website or app from vulnerabilities and potential cyber threats. This includes ensuring the website's plugins, themes, and core software are kept current.
Technical Troubleshooting:
Providing technical support to address issues related to website functionality, performance, and user experience. This may involve fixing broken links, resolving loading errors, and ensuring proper functionality of forms and interactive elements.
Website Backups:
Implementing automated backup solutions to safeguard the website's data, content, and configuration in case of data loss, technical issues, or cyberattacks.
Content Management:
Assisting with content updates, including adding new pages, blog posts, images, and other media to keep the website's information fresh and relevant.
Performance Optimization:
Monitoring and optimising the website's performance, ensuring fast loading times, efficient code, and smooth user interactions.
Mobile Responsiveness:
Ensuring that the website is responsive and functions well on various devices, including smartphones and tablets.
Content Updates:
Helping clients regularly update and refresh website content to maintain relevance and engage visitors.
Server Management:
Managing hosting services, server configurations, and ensuring the website remains online and available.
Feedback and Support Channels:
Providing a system for clients to report issues or request changes and ensuring timely responses.
Analytics and Reporting:
Implementing tracking tools and providing data analytics to measure website performance, visitor behavior, and conversion rates.
Consultation and Strategic Planning:
Offering advice on website strategy, improvements, and digital marketing initiatives to align the website with the client's goals.
Form and Functionality Maintenance:
Ensuring forms, contact forms, and interactive features work as intended and respond to user input correctly.
Website support services are typically offered through service agreements that outline the scope of work, response times, and the level of support provided. These services are essential for maintaining a secure, high-performing, and user-friendly website, and they allow businesses to focus on their core activities while their online presence is well taken care of.